Interview: The Story of Six Senses

by Basak Saglam 28/06/2021, 12:52 5.6k Views

Six Senses Fiji

Six Senses Hotels Resorts Spas are located in some of the world’s most unique places in over 20 countries under the brand names Six Senses, Evason, and Six Senses Spas. The luxury brand is differentiating luxury hospitality through the principles of wellness and sustainability. The brand focuses on wellness, community, sustainable design, and smiles to become the leading ethically responsible hospitability brand. Six Senses brand aims to be a story doer, not a storyteller. Today, we will explore more about Six Senses through our interview questions!

Company Profile

Sector of the Company	Hospitality
Foundation Year	1995
HQ	Bangkok, Thailand
Number of Hotels	17 hotels and resorts 26 spas under the brand names Six Senses, Evason, and Six Senses Spas Six Senses is part of the IHG Hotels & Resorts family
Number of Countries Operating	20 ?
Number of Employee	3,350
Social Media Accounts	Instagram/Six Senses Facebook/Six Senses Website/Six Senses Youtube/Six Senses Twitter/Six Senses

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Can you tell us about the story of Six senses and its core value to its customers? You can also include some history of the brand.

From its beginnings in 1995, Six Senses quickly became recognized as the hospitality industry’s pioneer of sustainable practices, demonstrating that uncompromisingly gorgeous hideaways can live in harmony with local communities and ecosystems.

As Six Senses expands into new and exciting locations, the enduring Six Senses purpose remains as strong as ever: To help people reconnect with themselves, others, and the world around them.

What is the main differentiation point of the Six Senses different than its competitors? What can customers expect from your service?

Six Senses Hotels Resorts Spas are discovered in some of the world’s most unique and beautiful places. Whether on a remote private island or in an exciting urban setting, the touch-points are always decidedly the same. And while being part of the local fabric and culture, Six Senses is very much in tune with the wider world. It offers crafted guest experiences to stimulate, energize and revitalize the human spirit, delivered by global experts from a wide range of backgrounds.

Six Senses resorts are intimate, offering an emotionally intelligent approach to service that begins with empathy. The Six Senses aesthesis has a touch of quirkiness, which supports delightful and unexpected surprises, delivered out of constant curiosity and willingness to challenge the norm. The responsible and caring attitude of Six Senses is intrinsic to the brand and extends to employees and local communities in which Six Senses operates. It is committed to preserving the environment through sustainable operations, guided by overarching goals and values.

Can you tell us about the wellness and spa? Are there any special programs that you offer to your customers?

Six Senses Spas offers a layered approach to wellness that unites a pioneering spirit with holistic wellness, rejuvenation and beauty treatments that go beyond ordinary. Guests can surrender to the ministrations of expert therapists in all Six Senses properties, as well as at additional standalone spas.

This intuitive mix of science and human awareness results in high-tech and high-touch therapies that guide guests on a personal path to growth and reconnection, taking them as deep as they want to go.

Six Senses Samui Thailand — Six Senses Samui, Thailand

The overarching philosophy, Six Senses Integrated Wellness, is founded on several building blocks, including sleep health, eating wholesome food, and personalized wellness. The latter is for guests who want to venture out a bit further and discover more about their health. A non-invasive screening measures key physiological markers, and the results enable Six Senses wellness experts to provide lifestyle and nutritional advice and design a personal program of spa treatments, yoga, fitness, and wellness activities based on the preventative principles of Eastern medicine and result-oriented Western influences.

The programs help to address the most common concerns around digestion, weight loss, elimination of built-up toxins, weakened immune system, sleep, stress relief, muscle toning or building better stamina. They also help guests achieve their full potential should they wish to be challenged and improve their current performance.

Sustainability is one of the key aspects of the future of travel industry. What are the initiatives that Six Senses are taking in this aspect?

Six Senses is committed to sustainability and its obligation to the environment and the community. Widely recognized as having established the initial benchmarks for the hospitality industry showing that a leisure lifestyle could be successfully embraced by the very top tier of resorts, Six Senses has shown that it is possible to enhance the guest experience by showing respect to nature.

Being located in places of great beauty and close to nature, Six Senses resorts often have biodiversity opportunities to preserve, protect and rebuild environments that range from coral reefs to lush jungle. Each resort demonstrates an unswerving commitment to protect endangered species on land and in water.

six senses interview — Six Senses Douro Valley, Portugal

Six Senses deals only with suppliers who share this commitment.

In 2017, Six Senses took its leading position in sustainability one step further with the launch of Earth Lab. From Vietnam to Portugal, and Seychelles to Thailand, Earth Lab is the place where each property showcases its concrete efforts to reduce consumption, produce locally and support communities and ecosystems. Guests are invited to visit Earth Lab to reconnect with the natural world and learn some simple life-hacks that will allow them to make a difference.

And finally, how do you expect the future of travel after the pandemic? Are you getting prepared for it with new technologies or settings to welcome your guests?

As we take to the skies once again and adjust to new travel standards and expectations, we remain committed to providing peace of mind when you are staying with us so you can relax and reconnect in a comfortable and safe environment.

We continue to live by our responsible and caring value which means being consistent with our already high standards around hygiene, sanitization, and cleaning. We have listed some of the extra steps taken in addition to these rigorous routines to reflect the advice and guidance of the World Health Organization, Centers for Disease Control and Prevention (CDC), and local health authorities on a country-by-country basis to ensure what we are doing is correct, comprehensive and effective.